1. Data Protection
1.1 Your personal details will be held in the strictest confidence in accordance with the Data Protection Act 1998 and will be accessible only by Christopher David Mitchell
1.2 Booking a coaching session automatically generates a confirmation email of your lesson and a reminder email near to the time of the lesson
2.1 For in-person coaching, clients must be over the age of 16. If under the age of 16 they must be accompanied by an adult (over 18) for the entirety of the lesson.
2.2 Lessons will be 30 mins or 1 hour as stated upon booking. Please arrive promptly for your lesson, whether in person or online. Late arrival will mean you will not get your full lesson time due to client changeover.
2.3 Once a person has used the services of Christopher David Mitchell, ie a vocal session, Christopher then has the right to say that the client had worked with him for any marketing purposes needed.
3.1 E-Book ‘Foundations Of An Exceptional Vocal Warm Up’ is a free download. You have the option but no obligation to download this E-Book. Should you download you agree to receive further E-Mails for a commercial and marketing nature. You can unsubscribe at any time.
3.2 When you purchase ‘The Exceptional Vocal Warm Up’ Course you may receive a future Email asking for feedback as well as other information related to the product purchased. You can unsubscribe anytime.
4.1 Whilst Christopher David Mitchell strives to do the best for each client, there is no guarantee of improvement for a clients singing ability.
4.2 The Client must disclose any medical issues to Christopher David Mitchell in the first lesson.
4.3 By participating in the lessons or by purchasing any of the products from Christopher David Mitchell including information such as the E-Book and ‘The Exceptional Vocal Warm Up’ course, the client agrees to take all responsibility for their voice. Christopher David Mitchell will not be liable to you, the client, for any pain, injury or vocal damage brought about during exercises from or following lessons. Christopher David Mitchell will not be liable to you, the client, for any pain, injury or vocal damage brought about from ‘The Foundations Of An Exceptional Vocal Warm Up’ E-Book, or any online course by Christopher David Mitchell.
4.4 By Using any information including E-Books, Products, courses, or lessons provided by Christopher David Mitchell, the client does so at their own risk.
4.5 Christopher David Mitchell is not qualified to give medical advice. However, the client will be given contact details of a Voice specialist (ENT) and other health specialists if needed.
4.6 In any case where Christopher David Mitchell is shown to have been in breach of contract and or to have been negligent, his liability shall be limited to the value of the lesson or lessons purchased or the sum of £1,000 whichever is greater.
5. Cancellation and Refunds
5.1 There is a 48-hour cancellation policy on lessons. All lessons cancelled or changed within 48 hours will not be refunded. This applies to online lessons or lessons bought within a Package.
5.2 The 48 Hour cancellation policy also applies to the Singing Reel Packages.
5.3 No refunds will be made for missed lessons, regardless of circumstance.
5.4 Within a vocal package, failure to turn up or respect the cancellation policy counts as one full lesson.
5.5 Lesson can be bought in lesson packages. Usually 5 lesson packages, as well as special lesson package offers. A lesson package can be refunded if it has not be used and the package has not been started. However once the package has started there can be no refunds. These packages must be used within 12 months of purchase.
5.6 In exceptional circumstances such as illness or unavailability due to bereavement or other commitments, actual or potential conflict of interest, or other reasons, Christopher David Mitchell can decide to terminate the lessons to the client early or refuse to provide further lessons to the client. In such circumstance, the client will be given reasonable notice of termination by Christopher David Mitchell where practicable, and the client will be refunded any advanced payments for lessons not yet provided.
5.7 Due to copyright infringement, Christopher David Mitchell cannot offer refunds once a downloadable product has been purchased. This includes ‘The Exceptional Vocal Warm Up’ Course.
5.8 The money back guarantee for the ‘Online Coach Programme’ can be claimed up to 14 days after the final day of the programme. This will be at the end of the 9 weeks when a participant completes the programme.
5.9 The money back guarantee for the ‘Online Coach Programme’ does not guarantee that you are fully booked or definitely getting more clients, as that is up to the efforts of the individual participant of the programme. It is merely a satisfaction rating that the programme was worth their time and money.
6.1 There is a 12 month payment plan option for the ‘Online Coach Programme”’. Once you have agreed to this 12 month payment plan, you must keep up the payments. Failure to do so will be breach of these terms and conditions. The only exception to this is the money back guarantee (clause 5.8) that is only valid within 14 days after a participant completes the Programme.
6.2 There is a deposit needed to secure your place for the ‘Online Coach Programme’. This deposit is non refundable.